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About our housekeeping service.
1. What services do you offer?
We provide a comprehensive range of domestic and commercial housekeeping services, including regular cleaning, deep cleaning, move-in/move-out cleaning, after events cleaning, or specialised cleaning for specific areas such as kitchens and bathrooms. We also offer customisable packages tailored to meet your unique needs.
2. How do I schedule a cleaning?
Scheduling a cleaning is easy! You can complete the service booking via our website, call us directly, or send us an email. Our friendly staff will assist you in selecting a date and time that works best for you.
3. Are your cleaners trained and insured?
Absolutely! All our cleaning professionals undergo thorough training and background checks. We are fully insured, giving you peace of mind knowing that your home is in safe hands.
4. What cleaning products do you use?
We prioritise the health and safety of our clients and the environment. Therefore, we use eco-friendly cleaning products that effectively sanitise your space while being safe for everyone. However you always have the option to provide the cleaning products you may like.
5. Can I request specific cleaning tasks?
Yes! We understand that every request is unique, which is why we offer customisable cleaning plans. You can specify any tasks or areas that require special attention when booking your service.
6. What if I’m not satisfied with the cleaning?
Your satisfaction is our top priority. If you're not completely happy with our service, please let us know within 24 hours, and we will promptly address your concerns to ensure you are satisfied.
7. Do I need to be home during the cleaning?
It’s entirely up to you! Many of our clients prefer to be out during the cleaning for convenience, but if you feel more comfortable being home, you’re welcome to stay.
8. How do you handle cancellations or rescheduling?
We understand that plans can change. If you need to cancel or reschedule, please let us know at least 24 hours in advance to make any changes seamless for everyone.
9. Are your services available for commercial spaces as well?
Yes! In addition to residential cleaning, we also offer housekeeping services for small/medium commercial spaces, including offices and retail establishments. Contact us for more details on our commercial cleaning options.
10. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and cash. Payment details can be discussed during the booking process.
About serviced accommodation management.
1. What is short-term letting?
Short-term letting refers to renting out a property for a brief period, typically ranging from a few days to several weeks. This is often facilitated through platforms like Airbnb, Booking.com, or Vrbo. Short-term lets can be rent efficient, especially in high-demand areas, as they cater to travellers, business visitors, and tourists seeking temporary accommodations.
2. How does your property management service work for short lets?
My property management service streamlines the entire short-term letting process. We handle the following:
- Listing Creation: We create and optimise your property listing on multiple platforms to attract potential guests.
- Guest Communication: We manage all communications with guests, from inquiries to bookings and post-stay feedback.
- Check-in/Check-out Management: We coordinate seamless check-in and check-out processes for guests, ensuring a smooth experience.
- Cleaning and Maintenance: We arrange professional cleaning between guest stays and handle any cosmetic maintenance or repairs.
- Pricing Strategy: We implement dynamic pricing strategies to optimise your rental income based on demand and market trends.
3. Why should I choose a property management company for short lets?
Choosing my property management company offers several advantages:
- Expertise: We have experience and knowledge of the short-term rental market, helping you maximise your occupancy rates and rental income.
- Time-Saving: Managing short-term lets can be time-consuming. Our team handles everything, allowing you to focus on other priorities.
- 24/7 Support: We provide around-the-clock support for guests, ensuring their needs are met promptly, which can lead to positive reviews and repeat bookings.
- Professional Marketing: Our marketing strategies are designed to highlight your property’s best features and reach a larger audience.
4. How do you determine rental pricing for my property?
We use a dynamic pricing strategy that considers various factors, including:
- Market Analysis: We analyse local market trends, occupancy rates, and similar properties in your area.
- Seasonality: Pricing is adjusted according to seasonal demand, local events, and holidays to maximise bookings.
- Property Features: Unique features and amenities of your property are taken into account to set a competitive rate.
- Guest Feedback: We continuously monitor guest feedback and booking trends to make necessary adjustments to pricing.
5. What are the costs associated with your management services?
Zero fees. My management services typically provides your fixed monthly rent income generated from your property. We cover all aspects of property management, including marketing, guest communication, cleaning, and catering. We can provide a clear breakdown of all costs upfront, ensuring transparency in our services.
6. What if my property is damaged by guests?
In the unfortunate event of property damage, we have measures in place to protect your investment:
- Security Deposits: We collect a security deposit from guests prior to their stay, which can be used to cover minor damages.
- Insurance Coverage: We recommend obtaining landlord insurance that covers short-term rentals, which can provide additional protection against damage and liability.
- Damage Reporting: We conduct thorough inspections before and after each guest’s stay and document any damages that occur, ensuring accountability.
Quality & Care
7. How do you ensure the safety and security of my property?
We prioritise the safety and security of your property through several practices:
- Guest Screening: The platforms we use conduct verification processes for guests to ensure they are trustworthy.
- Smart Lock Systems: We recommend the use of smart lock systems for keyless entry, allowing the control access and monitor who enters the property.
- Regular Inspections: Our team conducts regular inspections and maintenance to identify and address any security concerns proactively.
8. Can I use my property for personal use while it’s listed as a short let?
Yes, you can certainly use your property for personal use! We can work with you to create a flexible booking calendar that accommodates your personal needs while maximising rental opportunities. Just let us know your preferred dates, and we will ensure those are blocked off for your use.
9. How do you handle guest complaints or issues during their stay?
Our team is dedicated to providing excellent guest experiences. We handle complaints and issues promptly by:
- 24/7 Support: We offer round-the-clock support for guests, ensuring they can reach us anytime with concerns or emergencies.
- Quick Resolution: Our team is trained to address common issues efficiently, such as light maintenance problems, check-in challenges, or guest inquiries.
- Feedback Mechanism: We encourage guests to provide feedback, allowing us to continuously improve our services and address any recurring issues.
10. What happens if I want to stop using your property management services?
If you decide to discontinue our property management services, we require a written notice as specified in our agreement. This notice period allows us to transition management smoothly and ensure all current bookings are handled properly. We will provide you with a final report on your property’s performance and assist in returning the property to your management if needed.
About the benefits
11. How does a property management company find tenants?
We use a variety of methods to find tenants, including online listings on popular rental websites, utilising social media and local advertising and networking with local real estate agents.
12. Can I still make decisions about my property?
Yes! we encourage landlords to remain involved in decision-making. You can set parameters regarding rental rates, tenant selection criteria, and maintenance budgets while the company handles the day-to-day operations.
13. How can I monitor the performance of my property?
When requested, we provide reports with the overall property performance.
About us
14. Why Choose Us?
My team comprises seasoned insured professionals with knowledge of the standards in the different places. We pride our expertise to tailor strategies that suit your space unique strengths and maximise its potential.
15. What type of properties do you work with?
We pride ourselves on working with only quality properties. Our selection process ensures that we partner with people who share our commitment to excellence, creating a robust and reputable network.
16. What are your ethos?
We believe in building relationships based on transparency and integrity. Throughout our partnership, we keep you informed, involved, and empowered, ensuring that you always feel confident in the decisions being made.
17. How do we do this?
Beyond just housekeeping and managing rental properties, we are dedicated to fostering thriving communities. We carefully select partnerships that will contribute positively to the neighborhood, creating a harmonious living environment for all.
Guaranteed Rent
Serviced Accommodation Management
Top Housekeeping
Quality Cleaning