Frequently Asked Questions
Yes. Every Propertyness cleaner passes identity, right-to-work and DBS checks, provides references and completes our in-house training before their first clean. All work is covered by our public liability insurance.
No. We bring professional equipment and eco-friendly, family- and pet-safe products. If you prefer us to use specific products, just let us know when you book.
On regular plans, yes: you are matched with a dedicated cleaner who gets to know your home. If they are ever unavailable, we arrange a fully briefed replacement and tell you in advance.
Let us know within 24 hours and we will return to re-clean the areas concerned, free of charge. That is our satisfaction guarantee.
Not at all. Many clients give us a key or door code. Keys are coded, logged and stored securely, never labelled with your address.
Yes. There are no long-term contracts. Reschedule or cancel free of charge with at least 48 hours notice through your booking confirmation or by contacting us.
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